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Ateliers de procédés, audit des données, et un écart d’adéquation avec le produit standard.
Phase 1 · Sensibilisation
Implementation governance and risk
Change management and user adoption when rolling out Dynamics 365 across global teams
Operational strategies that move people from the old way to the new one across countries, roles and time zones.
La réponse courte
Adoption is decided by whether each role can do its job faster on day one. Train by role, put a champion in every team, and measure use rather than attendance.
Stages
From announcement to habit
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1
Map the impact by role List what changes for each role: screens, approvals, reports, and what disappears.
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2
Name champions One respected user per team helps colleagues and reports problems early.
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3
Train by role, just in time Short, task-based sessions close to go-live, in the working language of the team.
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4
Support the first month Floor-walking, a fast help channel and a daily issue review.
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5
Measure and reinforce Track use and errors by role, and retire the old spreadsheets.
Decision points
Three questions that change the answer
Does a role lose a familiar tool?
YesGive a clear alternative and a date.
NoLight communication is enough.
Is a team in another time zone?
YesRun local sessions and a local champion.
NoRun central sessions.
Are people still using the old spreadsheet?
YesRemove access and answer the real gap.
NoCelebrate and move on.
Milestones
What done looks like, and when
- Month 1 Role impact map and champions named.
- Month 2 to 3 Role-based training built and piloted.
- Mise en direct Floor-walking and daily issue review.
- Day 30 and 90 Use measured by role.
Principles we hold to
- Train by role, not by module.
- Champions beat memos.
- Measure use, not attendance.
- Retire the old tool on a date.
Questions fréquemment posées
How do you drive user adoption of Dynamics 365?
Map what changes for each role, train by role close to go-live, place champions in each team, support the first month closely and measure real use.
Why does role-based training work better?
People learn the tasks they perform, in the order they perform them, instead of every screen in a module they may never use.
Take this to your own programme.
Tell us where you are. We will tell you plainly what this means for your estate and what we would do first.
Prenez rendez-vous pour une consultation
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Comment se déroule un engagement
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Cela commence par une consultation de 45 minutes, puis une découverte et un atelier d’ajustement sur vos propres processus. Vous recevez un programme écrit d’ajustement et un plan par étapes avant qu’un programme ne soit approuvé. Quatre phases suivent, chacune avec un outil que vous pouvez utiliser et revoir.
Conception
Plan de solution, carte d’intégration, et les extensions dont nous aurons réellement besoin.
Déploiement
Configuration, répétitions de migration, formation basée sur les rôles, UAT et transition progressive.
Soutien
Hypercare, services managés, portail client, évaluations d’optimisation programmée.
Ce qui détermine le coût : utilisateurs, entités juridiques et devises, intégrations, migration des données et les lacunes rencontrées par rapport aux standards. Découvrez comment fonctionne la tarification, effectuez le score de préparation en trois minutes, ou prenez rendez-vous pour une consultation.