How to Choose a Dynamics 365 Partner in Australia

Start with what you are buying

You are not buying software; Microsoft sells that. You are buying a team's judgement about your processes, their discipline in configuring and testing, and their willingness to say no to scope that will hurt you in a year. The twelve questions below are ordered from credentials to behaviour.

Credentials and capability

Verify rather than accept.

Are you a Microsoft Solutions Partner for Business Applications, and can I see it in Microsoft's partner directory?

Which products do you implement every month: Business Central, Finance & Operations, or both? Ask for the split.

Who will actually do the work, and what is their experience on this product?

References and comparable work

References tell you more than case studies.

Can I speak to a client with a similar size, industry and complexity? If the answer is no, what is your plan to reduce that risk?

What went wrong on your last project of this kind and what did you change?

Which of your clients has been live for more than three years, and would they buy again?

Method and scope

A good partner makes the unknowns visible early.

Will you run a discovery and fit-gap before you give me a price, and what will I receive at the end of it?

How do you handle data migration, and how many rehearsals are in the plan?

What is in the price and what is excluded: migration, training, hypercare, extensions, integrations?

After go-live

Support is where the relationship is tested.

What are the support tiers, response times and escalation path, and who answers the phone?

How will I get my data and configuration out if we part ways?

How do you handle Microsoft's twice-yearly release waves for the customisations you build?

A note on our own answers

We ask clients to hold us to these too. Our delivery record is in Africa and Europe, and our Australian address is in Victoria; we are a Microsoft Solutions Partner for Business Applications. If an Australian reference is a requirement for you, ask us and we will say plainly whether we can meet it. What we can offer is a scoped discovery workshop, so you judge the fit on your own processes before committing to a programme.

Frequently asked questions

How many Dynamics 365 partners should I shortlist?

Two or three is enough. More than that makes the comparison shallow and slows your own decision.

Should I pick the cheapest quote?

Compare scope before price. Quotes differ because partners price different projects; use the same five questions on each.

Is a local office important?

It matters less than the team's experience on comparable work. Clarify how delivery, workshops and support work in practice.

Last reviewed 2026-10-11

How to choose a Dynamics 365 partner in Australia: twelve questions.